Our policy is valid for a period of 14 calendar days from the date of the purchase. If you are not satisfied with the service for any reason you can ask for a refund. A pro-rated refund will be issued for the unused portion of the services. If the period of 14 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund.

Refund requirements

The following criteria must be met to qualify for a refund:

-Service must not be used

If the conditions listed above are not met, we reserve the right not to issue a refund.

Cancellation & Refunds: Classroom & Online Training

Xstream Agile Technologies reserves the right to postpone/cancel an event, or change the location of an event because of insufficient enrolments, instructor illness or force majeure events (like floods, earthquakes, political instability, etc)

In case Xstream Agile Technologies cancels an event, a 100% refund will be paid to the candidates. In case Xstream Agile Technologies postpones the event, Xstream Agile Technologies will work with the candidates to arrange a different date that works for both candidates and the schedule of tryScrum.

If a cancellation is done by a delegate 10 days (or more) prior to the event, 30% of the total paid fee will be deducted and the remaining amount will be refunded to the delegate.

If a cancellation is done by a delegate within 10 days (or less) of the event, no refunds will be made.

In case Xstream Agile Technologies cancels an event, 100% of course fees will be refunded. However travel, logistics or any personal expense incurred by participants will not be refunded.

Refund request can be initiated in two ways

Send out an email to help@xstreamagile.com abiding by the above terms and conditions.

In case the item quantity is more than one, please reach out to our support team through our Xstream Agile Technologies Customer Care section on the website.

Xstream Agile Technologies reserves the right to revise the terms & conditions of this policy without any prior notice.

Note: All refunds will be processed within 5 working days after the refund request is approved by Xstream Agile Technologies.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the contact form or send an email to help@xstreamagile.com

This document was last updated on December 7, 2020

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